Chair: Marinna Read, RSW
As part of its duty to serve and protect the public, the College is required to have a formal complaints process, which gives members of the public the ability to have their complaint about a College registrant’s conduct or actions submitted to the College’s Complaints Committee. This complaints process is designed to identify and address concerns about professional misconduct, incompetence and/or incapacity of College registrants. The process is also designed to ensure fairness to both the individual making the complaint and the registrant who is the subject of the complaint.
In 2025, the Complaints Committee:
- Considered 59 new investigations.
- Issued 59 written decisions and reasons.
- Dismissed three investigations as frivolous, vexatious and/or an abuse of process.
- Made two referrals to the Discipline Committee.
- Provided remedial advice in 12 instances.
- Delivered two personal attendance cautions.