Complaints Committee

Chair: Sue-Ellen Merritt, RSSW

As part of its duty to serve and protect the public, the College is required to have a formal complaints process, which gives members of the public the ability to have their complaint about a College registrant’s conduct or actions submitted to the College’s Complaints Committee. This complaints process is designed to identify and address concerns about professional misconduct, incompetence and/or incapacity of College registrants. The process is also designed to ensure fairness to both the individual making the complaint and the registrant who is the subject of the complaint.

In 2023, the Complaints Committee:

  • Considered 73 new investigations.
  • Issued 73 written decisions and reasons.
  • Dismissed 12 investigations as frivolous, vexatious and/or an abuse of process.
  • Made seven referrals to the Discipline Committee.
  • Provided remedial advice in 15 instances.
  • Delivered one personal attendance caution.