{"id":18176,"date":"2024-10-20T12:06:29","date_gmt":"2024-10-20T16:06:29","guid":{"rendered":"https:\/\/www.ocswssw.org\/?p=18176"},"modified":"2024-11-26T11:51:24","modified_gmt":"2024-11-26T15:51:24","slug":"gerer-les-demandes-de-renseignements-emanant-de-tiers-ce-que-les-personnes-inscrites-doivent-savoir","status":"publish","type":"post","link":"https:\/\/www.ocswssw.org\/fr\/2024\/10\/20\/gerer-les-demandes-de-renseignements-emanant-de-tiers-ce-que-les-personnes-inscrites-doivent-savoir\/","title":{"rendered":"G\u00e9rer les demandes de renseignements \u00e9manant de tiers: ce que les personnes inscrites doivent savoir\u00a0"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Le Service de la pratique professionnelle re\u00e7oit un nombre croissant de demandes de la part de personnes inscrites que des tiers (banques, compagnies d\u2019assurance, fournisseurs de services et m\u00eame services de l\u2019ordre) sollicitent pour obtenir des renseignements au sujet de clients. Cette question est abord\u00e9e dans le <a href=\"https:\/\/www.ocswssw.org\/fr\/sop\/principe-v-confidentialite\/\" target=\"_blank\" rel=\"noreferrer noopener\">Principe V : Confidentialit\u00e9<\/a> des <a href=\"https:\/\/www.ocswssw.org\/fr\/cod\/\" target=\"_blank\" rel=\"noreferrer noopener\">Normes d\u2019exercice<\/a>, et il convient de tenir compte des interpr\u00e9tations suivantes :&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">5.1.2 Les personnes inscrites \u00e0 l\u2019Ordre doivent obtenir le consentement pour la collecte, l\u2019utilisation ou la divulgation des renseignements sur les client(e)s, y compris les renseignements personnels, sauf si elles sont autrement autoris\u00e9es ou contraintes par la loi. Par \u00ab renseignements personnels \u00bb, on entend des renseignements au sujet d\u2019une personne identifiable, y compris, entre autres, les renseignements personnels sur la sant\u00e9.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">5.2.1 Les personnes inscrites \u00e0 l\u2019Ordre doivent obtenir le consentement des client(e)s avant de divulguer des renseignements, lorsque le consentement est n\u00e9cessaire. Les client(e)s peuvent signer des formulaires de consentement ou donner un consentement verbal, et les personnes inscrites \u00e0 l\u2019Ordre doivent documenter que le consentement a \u00e9t\u00e9 obtenu.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">5.2.2 Lorsqu\u2019il est n\u00e9cessaire d\u2019avoir un consentement \u00e0 la divulgation de renseignements, les personnes inscrites \u00e0 l\u2019Ordre doivent d\u00e9ployer des efforts raisonnables pour informer les client(e)s des param\u00e8tres des renseignements devant \u00eatre divulgu\u00e9s et les pr\u00e9venir des cons\u00e9quences possibles d\u2019une telle divulgation. Elles doivent \u00e9galement les informer de ce qui suit :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>qui demande les renseignements (nom, titre, employeur(euse) et adresse);&nbsp;<\/li>\n\n\n\n<li>raison de la demande;&nbsp;<\/li>\n\n\n\n<li>comment la partie qui re\u00e7oit les renseignements pr\u00e9voit de s\u2019en servir;&nbsp;<\/li>\n\n\n\n<li>si la partie qui re\u00e7oit les renseignements peut les transmettre \u00e0 une autre tierce partie sans le consentement du (de la) client(e);&nbsp;<\/li>\n\n\n\n<li>les renseignements exacts qui seront divulgu\u00e9s;&nbsp;<\/li>\n\n\n\n<li>les r\u00e9percussions du fait de donner ou de refuser son consentement;&nbsp;<\/li>\n\n\n\n<li>la date d\u2019expiration du consentement, s\u2019il y a lieu; et&nbsp;<\/li>\n\n\n\n<li>comment r\u00e9voquer le consentement.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>VALIDATION DU CONSENTEMENT&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Certaines personnes inscrites ont indiqu\u00e9 avoir parfois re\u00e7u de la part d\u2019un tiers un formulaire de consentement sign\u00e9 par un(e) client(e), mais qu\u2019elles n\u2019\u00e9taient pas s\u00fbres que ce consentement soit valide. Dans ce cas de figure, les personnes inscrites doivent confirmer que le client ou la cliente a bel et bien consenti au partage de ses renseignements. Il est \u00e9galement essentiel de v\u00e9rifier que le client ou la cliente comprend l\u2019objectif de cette divulgation de renseignements ainsi que ses \u00e9ventuelles cons\u00e9quences. Si les personnes inscrites ne sont pas s\u00fbres des obligations l\u00e9gales qui leur incombent quant \u00e0 la divulgation de renseignements sur un(e) client(e), elles doivent envisager de proc\u00e9der comme suit :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Parler directement au client ou \u00e0 la cliente pour confirmer son consentement.&nbsp;<\/li>\n\n\n\n<li>Obtenir une consultation juridique par l\u2019interm\u00e9diaire de leur organisation ou de leur assurance responsabilit\u00e9 civile professionnelle.&nbsp;<\/li>\n\n\n\n<li>Consulter le <a href=\"https:\/\/www.ipc.on.ca\/fr\/contactez-nous\" target=\"_blank\" rel=\"noreferrer noopener\">Commissaire \u00e0 l\u2019information et \u00e0 la protection de la vie priv\u00e9e de l\u2019Ontario<\/a>.&nbsp;<\/li>\n\n\n\n<li>Exiger un mandat en cas d\u2019intervention de la police.&nbsp;<\/li>\n\n\n\n<li>Lire la <a href=\"https:\/\/www.ocswssw.org\/fr\/ocswssw-resources\/trousse-dinformation-sur-la-lprps\/\" target=\"_blank\" rel=\"noreferrer noopener\">Trousse d\u2019information sur la protection des renseignements personnels<\/a> de l\u2019Ordre pour obtenir plus de conseils.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">En dernier lieu, nous rappelons aux personnes inscrites qu\u2019elles sont l\u00e9galement autoris\u00e9es \u00e0 communiquer des renseignements \u00e0 l\u2019Ordre sans le consentement des client(e)s dans le cadre d\u2019un examen ou d\u2019une enqu\u00eate, comme pr\u00e9vu par le Principe V : confidentialit\u00e9 des Normes d\u2019exercice.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">5.2.5 Une personne inscrite \u00e0 l\u2019Ordre, ou la soci\u00e9t\u00e9 professionnelle au sein de laquelle elle exerce sa profession, peut divulguer des renseignements \u00e0 l\u2019Ordre sans le consentement du (de la) client(e) lorsque cela est n\u00e9cessaire dans le cadre d\u2019un examen, d\u2019une enqu\u00eate ou d\u2019une proc\u00e9dure en vertu de la <em>Loi de 1998 sur le travail social et les techniques de travail social<\/em>. Les personnes inscrites \u00e0 l\u2019Ordre ou les soci\u00e9t\u00e9s professionnelles ne doivent pas divulguer plus de renseignements qu\u2019il n\u2019est raisonnablement n\u00e9cessaire.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nous invitons les personnes inscrites ayant des questions quant \u00e0 la divulgation de renseignements sur leurs client(e)s \u00e0 des tiers \u00e0 <strong><a href=\"https:\/\/outlook.office365.com\/book\/OCSWSSWMeetingSchedulerFr@ocswssw.org\/\" target=\"_blank\" rel=\"noreferrer noopener\">R\u00e9server une consultation<\/a> <\/strong>avec le Service de la pratique professionnelle, ou \u00e0 \u00e9crire \u00e0 <a href=\"mailto:exercice@otsttso.org\" target=\"_blank\" rel=\"noreferrer noopener\">exercice@otsttso.org<\/a>.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le Service de la pratique professionnelle re\u00e7oit un nombre croissant de demandes de la part de personnes inscrites que des [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":18301,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"footnotes":""},"categories":[407],"tags":[],"employercommuniques_collection":[542],"perspective_collection":[540],"class_list":["post-18176","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-perspective-fr","employercommuniques_collection-automne-2024","perspective_collection-perspective-automne-2024"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>G\u00e9rer les demandes de renseignements \u00e9manant de tiers: ce que les personnes inscrites doivent savoir\u00a0 - OCSWSSW<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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