Please follow these steps to properly file a complaint.
It is important that there is sufficient information provided and that the complaint is in writing or is supplied to the College in a manner that may be reduced to writing.
STEP #1: Review the complaints process
Before filing a complaint, review the College’s Complaints Brochure to learn more about the complaints process and what actions the Complaints Committee can take. If you have further questions, contact the Complaints and Discipline Department at 416-972-9882 or 1-877-828-9380 ext. 210 or 223.
STEP #2: Print and complete the Complaint Form (signature required)
To file a complaint, complete the Complaint Form. If you are complaining about multiple members, please complete separate Complaint Forms for each member to ensure confidentiality as between members.
STEP #3: Attach any documents that are relevant to your complaint
You may include supporting documents that are relevant to the complaint or that may assist in the investigation of the complaint. However, you must clearly explain how each document or how parts of each document supports your concern(s). If you do not provide an explanation about how each document relates to your concerns, your documents may be returned to you and will not be considered as part of your complaint.
STEP #4: Submit the signed Complaint Form and related documents to the College
You can mail, fax or email the signed Complaint Form and related documents to:
Coordinator, Complaints and Discipline
Ontario College of Social Workers and Social Service Workers
250 Bloor Street East, Suite 1000
Toronto, ON M4W 1E6